Shipping & Returns
- We cannot deliver packaged items over 100cm to Post Office boxes.
- All parcels require a signature on delivery (if you request ‘authority to leave’ then Care Studios is not responsible for any damage, loss or theft of your parcel.)
- All prints and framed art is sold on a made-to-order basis, please allow 3-4 weeks production time.
- If you require by a specific date please ensure this is specified so we can work with you to achieve this, however this cannot be guaranteed.
- Shipping is either via Australia Post or a courier network and depending on your location. We estimate it will take between 4 -10 business days. Delivery times will vary depending on your location, you will be provided with tracking once dispatched.
Returns Policy
- We do not accept returns for change of mind purchases as our prints and frames are all custom made. Please choose carefully before placing your order.
- If orders are damaged in transit, JoAnn Cutler will replace print orders and process returns claims via Couriers.
- Please note: In order to process a return, we MUST have photo evidence of damage to the exterior packaging and photo evidence of damage to the item.
- Damaged Returns Claims must be submitted within 24 hours (1 business day) of receiving the damaged item.
- Please forward all Returns Claims to: careartstudios@gmail.com and clearly state the purchasers name and order number.
Remember, good things take time.
We are always very happy to answer any questions you may have regarding privacy, via email above.